If you are unhappy with your item, we are happy to accept your purchase back for a refund or exchange (subject to product availability) provided the product is returned to us in its original packaging, unused (including unwashed and free of any marks) and with original tags in place. We must receive returned products within 14 days of the purchase date.
Sale items may only be returned for an exchange (subject to product availability). No refunds or store credit will be offered. Sale items must be returned to us within 7 days of the purchase date in their original packaging, unused (including unwashed and free of any marks) and with original tags in place.
There are NO refunds or exchanges on international orders unless the garment is deemed faulty by us.
For hygiene reasons, when trying on swimwear please wear full briefs underneath. The hygiene pad must still be in place for swimwear that is returned.
All items returned to us must be packed with care and sent in their original packaging in a secure post bag for protection or their return may be refused. We strongly suggest Registered Post or Trackable Post as Coconut Textiles® is not liable for lost or undelivered return parcels. It is recommended that you request proof of postage from the Post Office for your records.
Items which do not satisfy these conditions will not be accepted and will be returned to the customer at the customer’s own expense.
Please note, there is a limit of 1 exchange per order, unless a product is deemed faulty by us.
Coconut Textiles® is not responsible for any delay in processing refunds due to banking institution timeframes or procedures.
We do not accept any responsibility for returned items that do not arrive within the time frames specified above. Please allow 14 business days from the date that items are sent to us for your return to be processed. Original shipping costs will not be refunded and customers are responsible for the shipping costs associated with returning items to us unless the items are deemed by us to be faulty.
If you have any concerns about your order, please email us at firstname.lastname@example.org.
Please download and print the form below, fill in the required information and mail together with your returned item(s) to the address below: